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Privacy Policy

Last Updated: January 17, 2026

1. Introduction

StayRunners ("we," "our," or "us") operates a 24/7 on-demand delivery platform connecting customers with independent delivery drivers ("Runners"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number
  • Delivery address and location data
  • Payment information (processed securely through third-party payment processors)
  • Profile information and preferences
  • Communications with customer support

2.2 Automatically Collected Information

When you access our Platform, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our delivery services
  • Process and fulfill your orders
  • Connect you with delivery Runners
  • Process payments and prevent fraud
  • Send you updates, notifications, and promotional materials (with your consent)
  • Improve and personalize your experience
  • Analyze usage trends and optimize our Platform
  • Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information with:

  • Delivery Runners: To facilitate order delivery (name, delivery address, order details)
  • Service Providers: Third parties who perform services on our behalf (payment processors, analytics providers)
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt-out of marketing communications
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

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